F.A.Q.
Choose from the list below for the answers to your questions you may have.
A. Our business hours are 8:30 AM to 5:00 PM (EST), Monday to Friday, except for national holidays.
Orders placed before 12 noon (EST) Monday o Friday, usually ship out the same day, or receive an email from us as conformation of the order.
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A. Yes, prices can and will change without notice on our site. We try our best to keep the prices as correct as possible, however, sometimes product prices may be raised before we can up date our site. When you click onto the ' VIEW YOUR BASKET'button, you will see the most up to date pricing for our items.
For the most up to date prices or to be informed on any prices for our products, fill out either our Feedback Form, or sign up as a Member of our Site. We send out emails and newsletters to everyone who signs up with us. This way you will not be surprised by any price increases or changes, you will be informed first.
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A. Each item is priced differently on our website, some items are priced;
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A. Most of our items are shipped out either the same day or the next day. Most orders that are received by 12 noon (EST) are shipped out UPS that day. Orders that are received after 12 noon will be shipped out the next day.
Any customer that places an order that requires special delivery or for an item that is not in stock would receive information from our sales department by either an e-mail or phone call from some one on our support staff.
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A. Yes, if you find something that you need, and it is not on our website or the specs are different then what we are showing, all you need to do is either call us at:800-604-4767 or send an e-mail to: Sales@falconsupply.Com, and some one will help you find what you are looking for.
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A. We are located in Avenel, New Jersey55 Randolph Avenue,
Avenel, New Jersey 07001
Phone:
800-356-8273
Fax: 732-396-9642
E-mail: Sales@falconsupply.Com
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A. We sell to everyone, falconsupply.Com is one of the largest suppliers for shipping and packaging supplies on the east coast. Our customers are large and small businesses, and are individuals, who are need of packaging supplies.
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A. That would depend on what and how many they are buying. At falconsupply.Com, we are trying to bring the best prices to everyone. If you are a wholesaler or retailer, and are looking for better prices then what you see on our website, either call us at:800-604-4767
or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with the information on our wholesaler / retailer programs.
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A. Yes, we are always adding new items and improving our website. If you would like to join our mailing list, go to our Feedback Form and send us your info and you will receive e-mail of our new items, and updates to our website.
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A. Our Catalog is our website. We do not have a printed version to send out as of right now. However, if you go to our Categories page, it will have most of the items that are available.
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A. We try our best to make sure that our prices on our website are as up to date as possible. However, sometimes, mishaps tend to happen, and some orders might be ordered before the updates are placed on our website. If anything like this was to happen, we would notify you as soon as possible to take care of any situations that might come up.
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A. Yes, you can either call us at 8006044767 or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with any questions you may have about our products.
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A. Yes, you can request a refund or exchange for all regular stock merchandise that is returned with in 30 days. After 30 days, we will exchange the product for the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to falconsupply.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by falconsupply.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to falconsupply.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order.
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- Q. What are your business hours?
- Q. Do Prices Change Without notice?
- Q. How are the items priced on your website?
- Q. I just bought something from your website, when will it be shipped out?
- Q. I saw an item on your website that I like, but it just doesn't fill the exact specs
- Q. Where are you located?
- Q. Do you sell to wholesalers, retailers or consumers?
- Q. Do wholesalers get a different price then retailers?
- Q. Are you going to add more items to your website?
- Q. Do you have catalog that you can send me?
- Q. Do you guaranty your prices or are your prices up to date?
- Q. Is there a way I could talk to some one before I buy from your website?
- Q. I bought something from your website, and I do not like it or it does not fit my needs. Can I return it and get a refund?
- Q. I bought something from your website, and I do not like it or it does not fit my needs. Can I exchange it for something else?
- Q. I live in or around New Jersey, can you deliver my items to me or do I have to use UPS?
- Q. I live in or around New Jersey, can I pick up my items, or do I have to use UPS?
- Q. I would like to buy something from your wesite, but I don't have a credit card to use, can I send you a check or have the items sent to me C.O.D.?
- Q. How can i find a list of everything your sell?
- Q. Do I have start up an user account to buy something from your website?
- Q. Do you ship internationally?
- Q. Do you Update your Website?
- Q. Can you inform me when you place new items on your Website?
- Q. Can I return or exchange an item from your weekly specials?
- Q. What is UPS Over Sized, and why is my item being shipped that way?
- Q. Are there items on your website or that you sell that I CANNOT RETURN?
If you have any questions that are not addressed in our F.A.Q.'s, feel free to either email them to us at: Sales@falconsupply.Com or use our Feedback Form to send them in to us.
A. Our business hours are 8:30 AM to 5:00 PM (EST), Monday to Friday, except for national holidays.
Orders placed before 12 noon (EST) Monday o Friday, usually ship out the same day, or receive an email from us as conformation of the order.
Back to Top
A. Yes, prices can and will change without notice on our site. We try our best to keep the prices as correct as possible, however, sometimes product prices may be raised before we can up date our site. When you click onto the ' VIEW YOUR BASKET'button, you will see the most up to date pricing for our items.
For the most up to date prices or to be informed on any prices for our products, fill out either our Feedback Form, or sign up as a Member of our Site. We send out emails and newsletters to everyone who signs up with us. This way you will not be surprised by any price increases or changes, you will be informed first.
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A. Each item is priced differently on our website, some items are priced;
- By the Item
- By the Carton
- By the Bundle
- By the Case
- By the Dozen
- By the 100
- By the 1000
- And so on...
As you can see, each item that we carry, is sold differently from each other. When shopping on our website, make sure that you double check the top of each item box to see how that item is sold. Each of our products have 3 or 4 different prices for buying in larger quantities, and above the quantities prices is the info on how each item is sold.
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A. Most of our items are shipped out either the same day or the next day. Most orders that are received by 12 noon (EST) are shipped out UPS that day. Orders that are received after 12 noon will be shipped out the next day.
Any customer that places an order that requires special delivery or for an item that is not in stock would receive information from our sales department by either an e-mail or phone call from some one on our support staff.
Back to Top
A. Yes, if you find something that you need, and it is not on our website or the specs are different then what we are showing, all you need to do is either call us at:800-604-4767 or send an e-mail to: Sales@falconsupply.Com, and some one will help you find what you are looking for.
Back to Top
A. We are located in Avenel, New Jersey55 Randolph Avenue,
Avenel, New Jersey 07001
Phone:
800-356-8273Fax: 732-396-9642
E-mail: Sales@falconsupply.Com
Back to Top
A. We sell to everyone, falconsupply.Com is one of the largest suppliers for shipping and packaging supplies on the east coast. Our customers are large and small businesses, and are individuals, who are need of packaging supplies.
Back to Top
A. That would depend on what and how many they are buying. At falconsupply.Com, we are trying to bring the best prices to everyone. If you are a wholesaler or retailer, and are looking for better prices then what you see on our website, either call us at:800-604-4767
or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with the information on our wholesaler / retailer programs.Back to Top
A. Yes, we are always adding new items and improving our website. If you would like to join our mailing list, go to our Feedback Form and send us your info and you will receive e-mail of our new items, and updates to our website.
Back to Top
A. Our Catalog is our website. We do not have a printed version to send out as of right now. However, if you go to our Categories page, it will have most of the items that are available.
Back to Top
A. We try our best to make sure that our prices on our website are as up to date as possible. However, sometimes, mishaps tend to happen, and some orders might be ordered before the updates are placed on our website. If anything like this was to happen, we would notify you as soon as possible to take care of any situations that might come up.
Back to Top
A. Yes, you can either call us at 8006044767 or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with any questions you may have about our products.
Back to Top
A. Yes, you can request a refund or exchange for all regular stock merchandise that is returned with in 30 days. After 30 days, we will exchange the product for the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to falconsupply.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by falconsupply.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to falconsupply.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order.
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Q. I bought something from your website, and I do not like it or it does not fit my needs. Can I exchange it for something else?
A. Yes, we will make exchanges for all regular stock merchandise that is returned with in 30 days for the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to falconsupply.Com. A copy of any transaction fee for payments or refunds will included in any order that refunded by falconsupply.Com. Customers are responsible for All SHIPPING CHARGES on orders that are shipped out and return to falconsupply.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order.
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Q. I live in or around New Jersey, can you deliver my items to me or do I have to use UPS?
A. Yes and No, Customers that place orders with us that are located in parts of New Jersey, New York, Pennsylvania and Connecticut may have their merchandise shipped by our fleet of trucks from our warehouse in Central New Jersey. All shipments sent by our fleet of trucks will be notified about the delivery times and dates.
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A. Yes, Any customer that wishes to pick up their merchandise may do so from our warehouse in Central New Jersey. You would have to either call us at:800-604-4767 or send an e-mail to: Sales@falconsupply.Com, and inform us that you wish to pick up your items
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A. If you don't have a credit card we can ship your order C.O.D., Cash or Money Order for the first time. After your company establishes a credit history with us we can then work out a regular billing cycle for returning customers.
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A. If you go to our Categories page, it will have most of the items that are available. If there is no link to the item you are looking for or it is not listed, you can either call us at:
800-604-4767 or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with any questions you may have about our products.Back to Top
A. No, you can just come onto our site and pick the items you like and purchase them without signing in or leaving any personal information. However, visitors that do sign up and start an account, will receive information on all of our specials, updates, and will receive special promotions and discounts for our members only. To sign up with us go to our LogIn Page to become a member of falconsupply.Com
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A. Yes & No, we can ship our products all over the world, however there are minimums and special requirements for us to ship internationally. For more information on our international shipping policies, please either call us at:
800-604-4767 or send an e-mail to: Sales@falconsupply.Com, and some one will assist you with any questions you may have about our shipping policies.Back to Top
A. Yes, we update our website, every day. Each week we add more products & items, as well as more information about our services and company. We advise that you either return back to our site every couple of days to see our updates or sign up to our email list on our Feedback Page.
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A. Yes, we can inform you of our updates and when we place new items on our website. All you need to do is sign up to our email list on our Feedback Page. We will send out an email to you when we add to our website..
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A. No, All of our Weekly Specials and Closeouts are sold as is. They can not be returned or exchanged due to the fact that we are selling them at such a low price. Each of our weekly specials are products that are either over stocked or discontinued by their manufacturer. Each item is brand new and in an unopened package.
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A.
Some Shipments will go out UPS OverSized. Some items are just too large or the package is to heavy for UPS to ship. That is called an oversized package. You can go Click Here for a more detail information about UPS Over size. system for oversized packages.All Items that shipped UPS Over Size, will have a notice or label informing you about this. All Over Sized items, are charged extra shipping costs, above the standard weight of the item.
When you see the UPS Icon
It lets you know that an item goes out UPS Over Sized.When you see the Freight Truck Icon
It lets you know that an item will ship via freight.Back to Top
A. falconsupply.Com takes every step we can to make sure that you receive the item(s) thatyou are looking for. In the case that an order is misplaced or not wanted and is canceled,you can request a refund or exchange for all regular stock merchandise that is returned within 30 days. After 30 days, we will exchange the product for the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled are subject to be charged for all transaction fees charged to falconsupply.Com. A copy of any transaction fee for payments or refunds will be included in any order that is refunded by falconsupply.Com. Customers are responsible for All SHIPPING CHARGES to and from their location, on orders that are shipped out and return to falconsupply.Com. Special orders, custom products or close out specials, can not be returned do to the unique nature of the order.
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A. falconsupply.Com offers to all of it's customers and on line shoppers a Discount on their orders.We run specials throughout the year, where the discounts can range from 2% to 15%. Discounts can change at any time. However, if you come onto our website, and sign up for an account, your discounts may take up to 24 hours to be activated. We will send you an email as to the next discount special that is being offered. All of our discounted specials apply to 95 - 100% of ourproduct line.
NOTE: If you come on and sign in and do not get your discount, it is because we have notset you up yet, and IT CAN TAKE UP TO 24 HOURS FOR YOU TO BE ELIGABLE FOR OUR DISCOUNTS AFTER SIGNING UP FOR AN ACCOUNT WITH US. If you need to have your discount activated for the firstorder, call us when you sign up.
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A. Yes.
falconsupply.Com sells some custom items that can not be returned. Here is a list of items that we can not except back, once they are purchased and shipped.
- All POLY BAGS
- Moving Blankets
- Custom Size Corrugated Sheets
- Custom Size Plastic Corrugated Sheets
- All of our Weekly Specials and Close Out items.
- All Custom Orders
- Any Item That was Open or Used
Usually items on our No Return list are custom made for a special order. We can notreturn custom made items, or resell them.
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